What role does the USCIS Ombudsman play?

The USCIS Ombudsman plays a crucial role in helping individuals and employers navigate the complexities of the United States Citizenship and Immigration Services (USCIS) processes. This office specifically aims to address and resolve problems that people encounter with USCIS, acting as a resource for those facing challenges related to immigration applications, statuses, or any administrative issues.

The Ombudsman's office provides assistance by offering guidance on USCIS policies and procedures, advocating for fair treatment, and suggesting improvements to the agency’s practices. This supportive role is essential for ensuring that applicants receive the help they need during their immigration journey, thereby making the process more accessible and transparent.

Given the functions of the Ombudsman, it is clear that their responsibilities do not include issuing green cards, enforcing immigration laws, or determining deportation cases, as these duties lie within the jurisdiction of different governmental entities or sectors of USCIS. Therefore, the correct understanding of the Ombudsman’s role highlights its focus on problem-solving and customer service within the domain of immigration services.